Privacy policy

Pinnqle is provided by Pinnqle Ltd, a company registered in Scotland with number SC898926. Our registered office is Office 1751, 3 Fitzroy Place, 1/1 Sauchiehall Street, Glasgow G3 7RH, United Kingdom. You can reach us at support@pinnqle.com.

This policy explains what personal information we collect, why, who we share it with, how long we keep it, and your rights.

Information about you that we decide how to use. When you visit our website, ask about Pinnqle, book a demonstration, sign up, pay us or contact support, we are the controller of that information under UK data protection law.

Information our customers put into Pinnqle. A company that uses Pinnqle decides what goes into it about its staff, subcontractors, clients and others. For that information the company is the controller and we process it on its behalf, under a data processing agreement. If you are one of those people, the company you work with is the first place to ask about it; we will help them answer you.

• We do not sell personal information, and we do not use it for advertising.
• We do not use customers’ records to train AI models.
• We do not use advertising or tracking cookies.

These services handle personal information for us, each under written terms that protect it:

The website also loads two things from other services, which see your IP address but nothing else about you:

We may also share information with our professional advisers, or where the law requires it.

Pinnqle’s database is held by Google Cloud in London. Our application servers run in Google Cloud in Belgium, and stored files in Google Cloud in the EU.

Some of the services above work outside the UK. When information goes outside the UK we rely on the safeguards UK law requires: the UK’s adequacy regulations (including the UK extension to the EU-US Data Privacy Framework for certified US companies) or the UK International Data Transfer Addendum to the EU standard contractual clauses.

• Enquiries that do not become customers: two years from our last contact, then deleted.
• Accounts and customers’ records: while the subscription runs, then for a short read-only period so the company can take a copy, and then deleted. Backups are overwritten within 14 weeks.
• Billing records: as long as tax law requires, normally six years.
• Support messages: while the account is open, and two years after.

You can ask us for a copy of your personal information, to correct it, to delete it, to limit how we use it, to object to how we use it, or to send it to you or someone else in a common format. Where we rely on your consent you can withdraw it at any time. Email support@pinnqle.com; we answer within one month.

If you are unhappy with how we have handled your information you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. In Australia, to the Office of the Australian Information Commissioner at oaic.gov.au. We would rather you came to us first, so we can put it right.

We do not use advertising, analytics or tracking cookies, so there is nothing to accept or reject.

Pinnqle keeps what it needs in your browser to work: your sign-in, so you stay signed in, and small settings such as the menu you chose or where you were in a lesson. These are needed for the service you asked for, and are never shared.

Each company’s records are kept apart and checked on every read and write; information is encrypted in transit and at rest; backups are taken daily and weekly; and changes our administrators make are recorded. More on our security page. If we ever have a breach that puts your information at risk, we will tell you and the regulator as the law requires.

Pinnqle is for businesses and is not meant for anyone under 16.

When this policy changes we update it here and change the date at the top; customers are told by email of any change that matters to them. Questions to support@pinnqle.com or Pinnqle Ltd, Office 1751, 3 Fitzroy Place, 1/1 Sauchiehall Street, Glasgow G3 7RH, United Kingdom.